Refund Policy

All treatment must be paid for before your first appointment is booked, either in full or through our finance option. Finance is subject to approval by our finance provider.

You can cancel your course within 14 days of purchase (the cooling-off period) and receive a refund for any sessions you have not used.

If you have already had any sessions from your course, each session used will be charged at our standard single-session price, not the discounted course price, and this amount will be deducted from your refund.

Once the cooling-off period has ended, courses paid for in full are only refunded where a medical reason means you can no longer continue treatment. We will ask for a letter from your GP or another medical professional confirming this. Any refund will be calculated in the same way as above.

Once the cooling-off period has ended, courses purchased using finance are not refundable for any reason.

If you bought your course using finance, any cancellation or refund is a matter between you and Skin Renew London, and should be raised with us directly. If we agree to a refund, an administration charge of £150 will apply, which will be deducted from the balance of the refund due.

Remaining sessions will not go to waste. Whether you paid in full or used finance, if you no longer need or are unable to use your remaining sessions, they can be used to treat a different tattoo or transferred to a friend or family member aged 18 or over. Sessions can be used on a tattoo of the same size or smaller; if the new tattoo is larger, the difference in price will need to be paid. Anyone taking over sessions must have a consultation first to confirm the treatment is suitable for them. Remaining sessions cannot be exchanged for cash.

To request a refund, please email info@skinrenewlondon.co.uk and we will be happy to help.